Windstream Account Users and Newsletter Issues


Our Sloan PTO families with Windstream email accounts have been unable to receive our electronic communications (weekly eNews Updates and monthly eNewsletters). Despite multiple attempts to rectify the problem with

Windstream’s ISP Customer Support, they have not yet made the necessary changes to enable recipients of our news publications to receive them.  If you are affected by this and wish to receive our communications, you have two options:

1.  You can sign up for our electronic communications with another email account.
2.  You can send the following letter to Windstream.  If they hear from their customers directly, they may be more receptive to remedying the situation.

We apologize for the inconvenience and regret that despite our best attempts to keep you up to date about all that is happening in the organization, many of you have been left uninformed.

Thank you!

To: ISP Customer Support


Hello. My name is XXXX and I have been a customer of your services since

XXXX. I understand that you employ filters and/or blacklists to protect

customers like myself from unsolicited email; however, this has made it

impossible for me to receive newsletters, announcements, and promotions that

I have requested. I value these communications and would like to receive

them using this email address.


The sender of these emails uses an email marketing service called Constant

Contact. Constant Contact is not an open relay and has strict anti-spam

policies in place. Because your filters block emails from Constant Contact I

am unable to receive these communications.


I ask that you please help me determine why these emails are being blocked.

For further information about Constant Contact or to request more

information from them such as log files, the Operations team can be reached

at – 781.472.8103 or


Mail from Constant Contact can be found by the following characteristics for



“Envelope from:” domains:


Sending IPs:


All mail from Constant Contact is sent from:


IP Range: –




Specific IPs sending from this range:


Please contact me when this problem has been resolved.




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Dec 18, 2012 | Category: Uncategorized | Comments: none